FAQ

We cover our products with a 30-day warranty from the date of receipt of your order. After this period, we will unfortunately no longer be able to process your request.

It all depends on the type of product. Since our products are shipped from our international warehouses, delivery times vary depending on your location:

Canada, United States, Europe and New Zealand: 7 to 15 working days. (Guaranteed maximum time: 30 days).

You are eligible for a refund or free return in the following cases:

 Damaged products: The item arrived broken or damaged.

 Incorrect or incomplete products: You have received the wrong item, the wrong color, the wrong size, or a piece is missing. (Note: You do not need to return the incorrect product to us).

 Lost package: The package was lost during delivery.

 Marge delivery delay: Delivery exceeds 30 days (for Europe, the United States, Canada, New Zealand) or 60 days (for South America, the Middle East, India and Africa) from shipment, excluding force majeure or high season (Black Friday, Christmas, where the delay goes to 40 days).

 Stock out of stock / Unable to ship: If an item can no longer be shipped, we will refund you in full.

2. Order cancellation

 You can cancel your order for a full refund before the product is shipped.

 Exceptions: Personalized products cannot be canceled once the order has been validated. Orders related to a specific branding project cannot be cancelled more than 48 hours after payment.

3. Cases not eligible for reimbursement

We cannot issue a refund or return in the following situations:

Order indicated as "Delivered": The tracking number indicates that the package has been delivered to your address.

 Customer's error: Incorrect or incomplete delivery address, package refused or unclaimed (unclaimed packages are destroyed by the local carrier).

 Change of mind: The customer ultimately does not like the product.

 Slight variations: The product has a slight measurement inaccuracy compared to the description or an unusual smell related to manufacturing.

 Force Majeure: Delays or damage caused by events beyond our control (natural disasters, strikes, pandemics, customs blockades, etc.).