Shipping policy

SHIPPING POLICY

At OXUS store, we work closely with international suppliers and artisans to offer you unique products at the best prices.

Here are the details regarding the processing and delivery of your orders.

1. Order Processing Time

All orders are processed and prepared for shipping within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

1. Estimated Delivery Times

Since our products are shipped from our international warehouses, delivery times vary depending on your location:

 Canada, United States, Europe, and New Zealand: 7 to 15 business days. (Maximum guaranteed time: 30 days).

 South America, Middle East, India, and Africa: 15 to 30 business days. (Maximum guaranteed time: 60 days).

Note: During peak periods (Black Friday, Cyber Monday, holiday season) or in case of exceptional circumstances (weather issues, customs delays), delivery times may be slightly extended.

1. Shipping Costs

 We are proud to offer FREE standard shipping on all orders, with no minimum purchase.

1. Order Tracking

Once your order has shipped, you will receive an email containing a tracking number. It can sometimes take 48 to 72 hours for the tracking information to be updated in the carrier's system. You will be able to track the progress of your package directly on our website or via the carrier's website.

1. Multiple Packages

If your order contains multiple items, they may be shipped separately from different warehouses to speed up delivery. Do not worry if you receive one package before the others, the rest of your order is on the way!

1. Taxes and Customs Fees

OXUS store is not responsible for customs fees, import taxes, or other charges applied by your country upon receipt of the package. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

1. Incorrect or Incomplete Shipping Address

It is the buyer's responsibility to ensure that the shipping address entered is correct. If a package is returned to us or destroyed by the carrier due to an incorrect or incomplete address, or an unclaimed package, no refund can be issued, in accordance with our refund policy.

1. Delayed or Lost Packages

If you have not received your order after the maximum guaranteed time (30 days for Canada/USA/Europe or 60 days for the rest of the world), please contact us at oxus.digital@outlook.com. We will conduct a check with the carrier and, if the package is declared lost, we will offer you a free replacement or a full refund.